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2021 National GP Survey Findings

Published: 12/10/2021

Thank you to everyone who completed our 2021 survey. Here is a summary of our findings.


Generally, how easy is it to get through to someone at your GP practice on the phone?

  • 31% Very Easy
  • 57% Fairly Easy

How helpful do you find the receptionists at your GP practice?

  • 86% Helpful
  • 14% Not helpful

Which of the following general practice online services have you used in the past 12 months?

  • 4% Booking Appointments
  • 32% Ordering Repeat medication online
  • 1% Accessing my medical records
  • 6% had an online consultation
  • 63% none of these

How easy is it to use your GP practice’s website to look for information or access services?

  • 66% Easy
  • 34% Not Easy

As far as you are aware, what general practice appointment times are available to you?

  • 10% before 8am
  • 43% weekdays between 8-6.30pm
  • 6% after 6.30pm on a weekday
  • 5% On a Saturday
  • 4% On a Sunday
  • 46% Don’t Know

How satisfied are you with the general practice appointment times that are available to you?

  • 69% Satisfied
  • 15% Dissatisfied

Is there a particular GP you usually prefer to see or speak to?

  • 53% Yes
  • 47% No

How often do you see or speak to your preferred GP when you would like to?

  • 56% Always or almost always/ A lot of the time


We have compared our practice results with the 2 neighbouring practices and the local larger practice

We have found we seem to be receiving the same feedback although we are Higher on a few of the domains we will still aim to work on this.

Findings: We will send out the accuRx patient triage to all patients that have not used this yet to let them know this can be used any time for their, We will look at our website to make it clearer for patients to read the information and will ensure the times are clear on the website for patients to access this information.