2024 national GP survey findings
Thank you to everyone that took the time to complete our survey here is a summary of responses.
123 surveys were completed
74% find it easy to get through to this GP practice by phone
ICS result: 51%National result: 50%
46% find it easy to contact this GP practice using their website
ICS result: 52%National result: 48%
46% find it easy to contact this GP practice using the NHS App
ICS result: 49%National result: 45%
88% find the reception and administrative team at this GP practice helpful
ICS result: 84%National result: 83%
53% usually get to see or speak to their preferred healthcare professional when they would like to
ICS result: 40%National result: 40%
Your last contact
77% describe their experience of contacting their GP practice as good
ICS result: 69%National result: 67%
75% felt they waited about the right amount of time for their last general practice appointment
ICS result: 67%National result: 66%
84% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment
ICS result: 88%National result: 87%
70% say the healthcare professional they saw or spoke to was good at considering their mental wellbeing during their last general practice appointment
ICS result: 73%National result: 73%
90% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment
ICS result: 92%National result: 92%
88% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
ICS result: 93%National result: 92%
86% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
ICS result: 91%National result: 91%
82% felt their needs were met during their last general practice appointment
ICS result: 90%National result: 90%
Your health
78% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term conditions or illnesses
ICS result: 70%National result: 68%
If you would like to provide any feedback on the area’s assessed you can contact the surgery or use our friends and family test feedback https://forms.office.com/r/PyRJH9YXZa